Privacy Policy

This Privacy Notice was produced on 25 May 2018 when the law changed with regard to how organisations and small businesses have to protect your ‘data’ (personal details and records) and this is called the General Data Protection Regulation or GDPR (Europe) and The Data Protection Act 2018 (UK). The following summary highlights how GDPR is being implemented, by explaining why confidential information is held and how this is protected

It is assumed that by engaging with our psychology service you are consenting to records being kept

  • Keeping records is an essential component of healthcare and forensic work, which helps in understanding how best to help and understand you and forms the basis of any reports needed;


  • Confidentiality is maintained at all times (i.e. your information is not shared) unless there are exceptional circumstances such as risk to yourself or others, when other services such as your GP or police may be contacted without your consent, as this is a professional obligation; see The British Psychological Society, Generic Professional Practice Guidelines;


  • Consultation and interview notes as well as questionnaires and psychometric tests will be held for varying lengths of time depending on the content (and then carefully disposed of). They will be held according to the British Psychological Society’s Practice guidelines and the Heath Care Professions Council guidelines (Standards of Conduct, Performance and Ethics);


  • All information recorded on paper will be securely stored in a locked filing cabinet and if this has to be transported outside of the office, great care will be taken in other premises and likewise locked in a filing cabinet;


  • Confidential digital information will be stored in a secure cloud service offering high levels of security;
  • Confidential information sent via the internet will be encrypted and password protected, with the password sent separately by text;


  • Letters sent by surface mail to any individual, organisation or professional e.g. to GP’s, Solicitors, Courts or Criminal Justice Services will be clearly marked Confidential;


  • All electronic devices  (e.g. computer, laptop and phone) which are used to access stored information will themselves be password protected;


  • In the event of death or incapacity of the psychologist involved in your case, arrangements have been made for records to be held by a named professional colleague who will continue with the above obligations;


  • This Privacy Notice will be subject to review, as needed or annually by 25 May;


  • The Lawful basis for processing data is determined for each case and a record of this information is held;


  • The Psychologists involved in your case are registered with the Information Commissioner’s Office.

Therapeutic Services


Forensic Services


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